Step 1: Go to Step 2: Sign in with your Apple ID and password. You can fix this issue by contacting the owner and asking them to remove the activation lock.įollow the steps below to remove the activation lock: Activation Lock turns on automatically when you turn on Find My on your device. This feature is designed to prevent anyone else from using your iPhone or iPad if it’s ever lost or stolen. There are a couple of reasons why this happened which are listed below.Īctivation Lock: If you are not the original owner of the Apple device you are using, the “Apple ID Password is Incorrect” issue can be caused because the original owner has turned on Activation Lock. Many users complain, saying, “my apple id password is not working”, even when they are confident that the email ID and passwords are correct. Why Does it Keep Saying My Apple ID Password is Incorrect? Upon doing some research, I found this to be a common problem, and there are some workarounds you can try to solve the issue. This problem happened to me a couple of times when I was fully confident that my apple id password was correct but still, it’s not working. After that, they're deleted.Ĭan Apple Support help me regain access to my account?Īpple Support can answer your questions about the account recovery process, but can't verify your identity or expedite the process in any way.A recurring problem that many Apple users are facing is that the apple id and password they are using are correct, but they do not seem to be able to log into their account. When you enroll in two-factor authentication, we keep your old security questions on file for two weeks in case you need to return your account to its previous security settings. We verify your identity exclusively using your password and verification codes sent to your trusted devices and phone numbers. With two-factor authentication, you don't need to remember any security questions. It might take a few days-or longer-depending on what specific account information you can provide to verify your identity.ĭo I still need to remember any security questions? Account recovery is an automatic process designed to get you back in to your account as quickly as possible while denying access to anyone who might be pretending to be you. If you can’t sign in, access a trusted device, reset your password, or receive verification codes, you can request account recovery to regain access to your account. If I can't sign in, how do I regain access to my account? It’s one less thing to do, and your account is still protected with two-factor authentication. In some cases, your trusted phone number can be automatically verified in the background on your iPhone. If you use iOS 11.3 or later on your iPhone, you might not need to enter a verification code. You can also get a code directly from Settings on a trusted device. Click Didn't Get a Code on the sign in screen and choose to send a code to your trusted phone number. If you're signing in and don’t have a trusted device handy that can display verification codes, you can have a code sent to your trusted phone number via text message or an automated phone call instead. What if I can't access a trusted device or didn't receive a verification code? Then you can unlock your account with your existing password or reset your password. If you use security questions with your Apple ID, or if you don't have access to a trusted device or phone number, go to iforgot.
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